At Kani Millets Food, we strive to deliver every order placed through our website www.kanimilletsfood.com in excellent condition, securely packed, and handled with utmost care.
Delivery Timeline
- Pan-India Delivery: 5–7 working days
- International Delivery: 7–10 working days
Note:
Delivery timelines may vary depending on distance and location from our warehouse.
Sundays and public holidays are not included in the delivery period.
Safety & Quality Assurance
Worried about buying food products online?
Rest assured, all our authentic Kani Millets Food products are packed fresh and safe at the time of dispatch.
Our top priority is maintaining:
- High-quality ingredients
- Traditional cooking methods
- Hygienic manufacturing and packing practices
- Compliance with our strict safety standards
Packaging Standards
We use recommended, food-safe packaging materials to ensure your products reach you in perfect condition.
Our packaging includes:
- A dense, unbreakable box
- A strong carton sleeve
- A securely sealed courier cover
All materials comply with Tamil Nadu Food Regulatory Authority guidelines.
How We Pack Your Order
Our packaging team follows a strict step-by-step process with double checks before dispatch:
Step 1:
Products are weighed and packed securely in three protective layers to prevent spillage.
Step 2:
The packed items are placed inside a sturdy cardboard sleeve for added protection against damage.
Step 3:
Everything is then placed inside a final shipping box with your address label.
Only after this final check is your order dispatched from kanimilletsfood.com.
Damage Policy
We take full responsibility for delivering your products in the best condition.
If you receive a damaged product:
- You may request a refund, or
- We will resend the product at no extra cost
Important:
A video recording of the unboxing is required for claiming damage.
Refund Policy
A refund or replacement is provided if:
- The product reaches you in damaged or spoiled condition
No refund will be issued if:
- The address or receiver details provided are incorrect
Shipment & Tracking
Once your order is shipped:
- A tracking number will be shared with you
- You may track the package yourself
For remote locations, the courier service may request you to collect the package from a nearby point.
If you prefer a specific courier service that delivers to your doorstep, please mention it in the order comments, and we will try to accommodate it.
If Product Is Out of Packing or Spoiled
If the product is open, damaged, or spoiled on arrival:
- Please send us a picture immediately
- Do not consume the product
- We will send you a replacement package
Although this is extremely rare, climate variations and handling in transit can occasionally affect product quality. Your safety is our priority.